09:58:03 From Mary Ann Brunette to Everyone: Green Bay WI 10:20:22 From Megan Richert - MN to Everyone: Do you utilize volunteers that are onsite to visit with patients in person or this all completed remotely? 10:25:24 From Kerri Anderson to Everyone: Do you speak to a family member if they answer the phone because patient is not able to wants to talk to volunteer? 10:26:43 From Peg Larson - WI to Everyone: How are volunteers assigned? Same units, time windows? 10:34:33 From Colleen Miller to Everyone: Would the volunteer ever contact a family member for the patient to request they bring a personal item for them or would the nurse do this? 10:44:52 From Kerri Anderson to Everyone: If the patient doesn't have needs or anything to say at the moment the volunteer calls, is there a number or a way to contact the CAP team later? 10:44:59 From Sally Sherwood to Everyone: Su San - what has been the most difficult situation you have encountered? 10:46:32 From Kathy H. Wisconsin to Everyone: Does a volunteer continue with a patient, or does the patient receive calls from more than one volunteer? 10:46:51 From Peg Larson - WI to Everyone: How did Su San learn about the opportunity to volunteer this way? 10:49:19 From Pam Gridley - Iowa Hospital Association to Everyone: Thank you Su San. Very helpful! 10:52:15 From Eileen Wiltinger to Everyone: How many days a week is the average volunteer doing this work? 1or more? 10:53:17 From Peg Larson - WI to Everyone: Is the feedback to nurses helping them revise their conversations with patients? 10:54:14 From Jane Denovchek, MN to Everyone: How would you characterize the retention of volunteers for CAP? You are investing a lot in training and access 10:54:36 From Christina Martin - ND to Everyone: Is there an age requirement for your volunteers in this program? 10:57:09 From Beth Spieker - IA, Atlantic to Everyone: Do the volunteers use their own cell phones or land lines? 11:05:44 From Jane Denovchek, MN to Everyone: Appreciate the details on your program! Thank you 11:06:37 From Kerri Anderson to Everyone: Do you have the same requirements for virtual volunteers as in person volunteers? 11:08:39 From Eileen Wiltinger to Everyone: Within the organization who owns the Rounding Software program 11:08:41 From Jane Denovchek, MN to Everyone: Beyond your connections to colleges, how are adults learning about CAP - how are they coming to you? 11:10:16 From Sally Sherwood to Everyone: Have your accrediting agencies (TJC or DNV etc) ever commented about these programs? 11:10:27 From Peg Larson - WI to Everyone: What is Volunteer Match? 11:14:21 From Colleen Miller to Everyone: How do you connect with various hospitals to make them aware of this program? 11:17:22 From Colleen Miller to Everyone: Curious if there might ever be a need for the VIP rogram for children in the hospital if their family member cannot be there? 11:18:13 From Christina Martin - ND to Everyone: Thank you so much for the conversation and presentation. I need to head to next meeting. 11:22:29 From Kathy H. Wisconsin to Everyone: Thank you for the wonderful presentation! 11:23:05 From Sally Sherwood to Everyone: snowbirds can continue to serve up in the cold when they are south! 11:23:56 From Jackie Buboltz to Everyone: Thanks for the presentation and discussion. Will the slides be available? 11:24:17 From Pam Cook - ND to Everyone: Yes, the recording and slides will be shared. 11:24:30 From Jackie Buboltz to Everyone: Reacted to "Yes, the recording a..." with 👍 11:25:27 From Kerri Anderson to Everyone: Thank you!!!!!! 11:25:29 From Peg Larson - WI to Everyone: Thank you so much everyone! 11:25:37 From Angela Berns to Everyone: Wonderful information. Thank you. 11:25:39 From Hannah Chesness to Everyone: Thank you for this information!! 11:25:43 From Eileen Wiltinger to Everyone: Thank you! 11:25:45 From Colleen Miller to Everyone: Thank you all! 11:25:52 From Chessa Loushin to Everyone: Thank you, have a great day!! 11:25:54 From Sharon Scott to Everyone: Thank you everyone..... 11:25:59 From Donna Nelson to Everyone: Thank you !