Auxilians and Volunteers

Join Iowa Hospital Auxilians and Volunteers.

There is no charge. Click here to join.

The following information is for hospital auxilians and volunteers. The Iowa Hospital Association appreciates everything auxilians and volunteers do to help Iowa hospitals. Contact Pam Gridley at 515-288-1955 or the Iowa Hospital Auxilians and Volunteers board of directors for help with auxilian and volunteer issues.

Iowa Hospital Auxilians and Volunteers board of directors

  • President – Angela Berns, Program Manager, Volunteer Services, UnityPoint Health-St. Luke’s Hospital, Cedar Rapids
  • President-Elect – Connie Manny – Executive Assistant, Madison County Health Care System, Winterset
  • Secretary – Kirsten Heerdt, Volunteer Services Coordinator, Henry County Health Center, Mount Pleasant
  • Director – Stephanie Duckert, Volunteer Services Manager, MercyOne North Iowa Medical Center, Mason City
  • Director –Brad Fuglsang, Volunteer Coordinator, UnityPoint Health-Iowa Lutheran Hospital, Des Moines
  • Director – Thresa Fix, Executive Assistant and Auxiliary Liaison, UnityPoint Health-Trinity Muscatine
  • Director – Lisa Gronstal, Volunteer Services Manager, CHI Health mercy Council Bluffs, Council Bluffs
  • Director – Vickie Newell, Manager, Volunteer Services, Mary Greeley Medical Center, Ames
  • Director- Brittany Janssen, Volunteer Services Manger, Orange City Area Health System, Orange City
  • Staff Liaison- Pam Gridley, Vice President, Corporate Relations, IHA, Des Moines

Best Kept Secret – Not New Shop

Have you ever had a secret that you wanted everyone to know? I'm talking about the Iowa Lutheran Hospital Auxiliary “Not New Shop”. For 46 years this has been a secret that many people in the Des Moines area still don't know about. When people talk about the Not New Shop, everyone asks, "Where is it?" or "How long has it been around?" The Not New Shop started in May 1975 and was called Penn Thrift. It was located at 1247 Penn Avenue, right across from the east wing of the hospital. Then in November 1975, the Iowa Lutheran Hospital Auxiliary's outlet became Reddy Thrift and moved to a new location at 1304 East Ninth Street. This was approximately one block east from the shop's prior location on Penn Avenue, directly east of Lutheran Hospital. In December of 1980, the shop moved to 717 East University and the name became the Not New Shop. This was space that had housed a tavern and was next to a bicycle shop. Little did they know that in the fall of 1984, the Not New Shop would move to the old service station location at the corner of Penn and University. Then the tavern was torn down and the shop moved into the old bicycle shop! Today, the Not New Shop is proud to be a part of the George Washington Carver Community School Campus, 705 E University Avenue, Suite 300, Des Moines.

The thrift store has quality used clothing for men, women and children. Dishes, toys, furniture, bedding, and other miscellaneous items are also for sale. Proceeds go to support projects and programs at the hospital. The manager is Elizabeth Johnson, who has been there for 18 years. Lead associates are Angie Coleman and Rhene Upchurch. In addition, there are ten wonderful volunteers.

Betty Warwick, who has volunteered at the shop for 12 years, said she gets a great feeling when customers can afford their purchases. "They know they are getting a great bargain for things they need," Betty said. "We even get to know our customers by first name," she added. "Sometimes they pour out their hearts to us with things that are going on in their lives. I tell them I will put them in my daily prayers and to some it brings tears to their eyes."




Donations are accepted during business hours and use Facebook to share sales and new arrival items. If interested in volunteering, call the Volunteer Services Central at Iowa Lutheran Hospital at (515)263-5227. You will find the management staff to be courteous, friendly and dedicated.

Story and photos are from the Iowa Lutheran Hospital Aux-Vol Newsletter and Not New Shop Facebook page.

2022 Educational Opportunities and Recognition Dates

  • National Volunteer Week, April 17-23
  • National Hospital Week, May 6-12
  • 2022 Annual Meeting Golf and Pre-Conference Events October 3rd
    2022 Annual Meeting October 4-5th
  • Volunteer Manager's Day, Nov. 5

Volunteer Application to Assignment Placement and Everything in Between! webinar - July 26, 2022

Power of Connection “Fundraising” Recording – February 15, 2022 (collaboration of MN, WI, ND and IA Aux/Vol programs)

2021 Educational Opportunities

2020 Educational Opportunities

2019 Iowa Hospital Auxilians/Volunteers Annual Survey

The 2019 annual survey is combined with the American Hospital Association's annual survey. The auxiliary/volunteer portion include three questions:

  • How many auxiliary members and volunteers (adults and teens) were there in 2019?
  • How many hours of service did the auxilians and volunteers give to the hospital in 2019?
  • What were the total funds contributed to the hospital by the auxiliary and volunteer department in 2019?

View the 2019 annual survey results.

Auxilian/Volunteer Manual

The auxilian/volunteer manual provides tools to enhance hospital aux/vol programs.

Auxilian/Volunteer Leadership Manual


To make positive changes to health care policies in Iowa, IHA relies on the support of hospital advocates to be the voices of Iowa hospitals at the State Capitol. With the ever-evolving issues and challenges that hospitals face, communicating a shared vision of health care in Iowa is crucial. Together our voices can be heard.

Hospital Day on the Hill

IHA Hospital Day on the Hill will be held virtually on February 23, 2022 from 3:45 – 4:45 pm.  IHA relies on hospital advocates to be the voice of Iowa hospitals at the Capitol. Participation in Hospital Day on the Hill has a significant impact on Iowa hospitals and the communities and patients they serve. Don’t miss this free opportunity to learn how to stay connected virtually and make a difference in health care policies that affect your hospital and community. Contact Tori Hanson with questions about this event.

Register today -  IHA Virtual Hospital Day on the Hill - February 23, 2022

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